tag:blogger.com,1999:blog-2117136912052729666.post4792201615929002708..comments2024-03-15T14:47:21.170-04:00Comments on Lemon Gloria: The Comcast douchemonkeys: a rant in one partLemon Gloriahttp://www.blogger.com/profile/07280085058516960260noreply@blogger.comBlogger29125tag:blogger.com,1999:blog-2117136912052729666.post-21116906134066966302008-12-18T16:23:00.000-05:002008-12-18T16:23:00.000-05:00Just stumbled across your blog-spot. You just may...Just stumbled across your blog-spot. You just may be the female me.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2117136912052729666.post-43836806516672653182008-12-18T11:54:00.000-05:002008-12-18T11:54:00.000-05:00Actually, I have an update. And depending on how i...Actually, I have an update. And depending on how it all gets resolved, I'll probably write about it...Comcast contacted me and they want to make things right for us. They're supposed to come out at six tonight to fix it.Lemon Gloriahttps://www.blogger.com/profile/07280085058516960260noreply@blogger.comtag:blogger.com,1999:blog-2117136912052729666.post-14378684770165807442008-12-18T09:54:00.000-05:002008-12-18T09:54:00.000-05:00I got six months of free cable from Comcast a few ...I got six months of free cable from Comcast a few years ago for similar douchebaggery. It is completely ridiculous and unacceptable that they treat people this way, yet apparently, they continue! If you want to know my method to the free cable, email me...Ryanehttps://www.blogger.com/profile/06535463704571035144noreply@blogger.comtag:blogger.com,1999:blog-2117136912052729666.post-53536901629942934742008-12-18T09:52:00.000-05:002008-12-18T09:52:00.000-05:00I *heart* Nick. Are y'all SURE you don't want to ...I *heart* Nick. Are y'all SURE you don't want to go all Big Love with me? I can cook and I'm good at being invisible.<BR/><BR/>I threw enough of a snitfit with Comcast after a similar experience - they gave me the direct number for the dispatch/manager - he called one of the techs in their trucks and sent them right over to me. The customer service folks don't have that option but, if you make enough of a fuss, they might put you through to someone who can actually solve your problem.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2117136912052729666.post-48152164159371020252008-12-17T23:38:00.000-05:002008-12-17T23:38:00.000-05:00I want to be witty and complimentary--but I keep l...I want to be witty and complimentary--but I keep laughing at the brilliance of the 'peeing on my rug' comment. I may have to use that one someone.Girl With Curious Hairhttps://www.blogger.com/profile/07572130487626244910noreply@blogger.comtag:blogger.com,1999:blog-2117136912052729666.post-11337338589969920172008-12-17T21:53:00.000-05:002008-12-17T21:53:00.000-05:00Hell, out here in the middle of nowhere, we can't ...Hell, out here in the middle of nowhere, we can't even get cable so I can't bitch about it.<BR/><BR/>Okay - and this is really touchy and offensive, but I've got to say this. I swear, I am so going to use that rape line. And I'm going to add "and I've been raped. It's not so great." to it. Because there are moments when I want someone to understand my complete disgust with their lack of service, for example.<BR/><BR/>I have to leave the room when MathMan deals with customer non-service issues because I crack up at his facial expressions.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2117136912052729666.post-10566579990447468032008-12-17T19:57:00.000-05:002008-12-17T19:57:00.000-05:00I had a similar experience with Comcast, but lucki...I had a similar experience with Comcast, but luckily they comp'd me two weeks of service. and no peeing on rugs or rape involved! did Nick ask to talk to a supervisor? that's who got my shit figured out - even called the next day to make sure it was still working!<BR/><BR/>but as a former cable call center employee (another C, not Comcast thank God!) I can advise this: call and threaten to cancel. even if you don't honestly mean it, it morphs the rep into retention mode and they're bound to offer you something worthwhile. it's all to save business!andrea.leighhttps://www.blogger.com/profile/01163777321889499440noreply@blogger.comtag:blogger.com,1999:blog-2117136912052729666.post-35836300055004350782008-12-17T17:30:00.000-05:002008-12-17T17:30:00.000-05:00The second I saw the title, I knew I would love th...The second I saw the title, I knew I would love this post. I can't count on both hands the number of times they've royally effed me over.rachaelgkinghttps://www.blogger.com/profile/18002691394373545956noreply@blogger.comtag:blogger.com,1999:blog-2117136912052729666.post-40116699284761606852008-12-17T15:46:00.000-05:002008-12-17T15:46:00.000-05:00I have never Never NEVER had a good experience wit...I have never Never NEVER had a good experience with Comcast.... Wait, not totally true, I did pay a young kid $75 to shimmy up my pole and hook up free cable for me about 4 years ago. We eventually got caught but all they did was turn it off. I didn't get it any trouble. <BR/><BR/>But since honestly paying for Comcast I've never gone longer than 2 months without an issue.JoLeehttps://www.blogger.com/profile/15592344787379678518noreply@blogger.comtag:blogger.com,1999:blog-2117136912052729666.post-72079522638847080472008-12-17T15:37:00.000-05:002008-12-17T15:37:00.000-05:00Oh my god! The same thing happened to me when we ...Oh my god! The same thing happened to me when we upgraded TiVo. The comcast people seriously came to my house 3 times before they got it right. It was ridiculous. I blogged about it and someone from corporate contacted me, then someone finally came out to fix it. And I got a credit. Good luck!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2117136912052729666.post-54805677260693226492008-12-17T15:20:00.000-05:002008-12-17T15:20:00.000-05:00Good news? There's apparently a customer liaison ...Good news? There's apparently a customer liaison named Frank Eliason who deals who people ranting on blogs about their service. Sometimes complaining helps!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2117136912052729666.post-52359774304964901262008-12-17T15:13:00.000-05:002008-12-17T15:13:00.000-05:00I didn't own a TV before I moved in with my now hu...I didn't own a TV before I moved in with my now husband, who had DirecTV, Tivo and this crazy sports package where he could watch every Major League Baseball game on TV during the season. <BR/><BR/>I wish we could ditch TV so bad, but then I wouldn't have anything to tune out while I knit.Miss Dallashttps://www.blogger.com/profile/16831133768123027451noreply@blogger.comtag:blogger.com,1999:blog-2117136912052729666.post-35396654881538368222008-12-17T14:39:00.000-05:002008-12-17T14:39:00.000-05:00Hillary - Free cable helps for sure. Mostly becaus...Hillary - Free cable helps for sure. Mostly because it tells you that they actually give a shit about their service. Good for you for fighting.<BR/><BR/>Christina - I imagine we'll do the same when we can finally get rid of them.<BR/><BR/>kate.d. - Wow. She completely rocks! I hope I'm that feisty at 75!<BR/><BR/>RestaurantRefugee - I cannot imagine how you would piss us off, but if somehow you did, I would try very hard to tell a funny tale about it.:)<BR/><BR/>MrsMac - Haha - a FB group of Comcast haters! I understand harboring the bad feelings. I'm sure your Swiss service is impeccable.<BR/><BR/>Beach Bum - Yah - nobody seems to have a good experience with them.Lemon Gloriahttps://www.blogger.com/profile/07280085058516960260noreply@blogger.comtag:blogger.com,1999:blog-2117136912052729666.post-91981030336924507042008-12-17T12:27:00.000-05:002008-12-17T12:27:00.000-05:00They do totally suck. And I don't have cable, but...They do totally suck. And I don't have cable, but still depend on them for the basic stuff, since the antenna doesn't pick up anything in my place (and in a month will be obsolete anyway...).Beach Bumhttps://www.blogger.com/profile/12240402370974755543noreply@blogger.comtag:blogger.com,1999:blog-2117136912052729666.post-44295140857988514232008-12-17T12:21:00.000-05:002008-12-17T12:21:00.000-05:00my hero.my favorite quote from her, which is not i...<A HREF="http://www.washingtonpost.com/wp-dyn/content/article/2007/10/17/AR2007101702359.html" REL="nofollow">my hero</A>.<BR/><BR/>my favorite quote from her, which is not in the article, is that after her arrest she said "what the hell, i'm 75."kate.d.https://www.blogger.com/profile/09967162934828397188noreply@blogger.comtag:blogger.com,1999:blog-2117136912052729666.post-87275942050722222402008-12-17T12:12:00.000-05:002008-12-17T12:12:00.000-05:00My hate for Comcast is unmeasurable, we no longer ...My hate for Comcast is unmeasurable, we no longer have them and I still rant about how crappy and what a horrible piece of company they are.Christinahttps://www.blogger.com/profile/16529332213918532369noreply@blogger.comtag:blogger.com,1999:blog-2117136912052729666.post-81830519174963315602008-12-17T12:06:00.000-05:002008-12-17T12:06:00.000-05:00This happened to me last year with the Canadian eq...This happened to me last year with the Canadian equivalent to Comcast. It took multiple ranty phone calls and one scathing letter but I ended up with 3 months free service. Was it worth the time and effort I put into it? Maybe not. But they were being such asscocks that I could not let myself go down without a fight. It was the principle of the thing more than getting free cable. But the free cable certainly helped.Hillaryhttps://www.blogger.com/profile/10602816507915795709noreply@blogger.comtag:blogger.com,1999:blog-2117136912052729666.post-61929234660772838332008-12-17T12:01:00.000-05:002008-12-17T12:01:00.000-05:00Jessica - That is awesome. I would like $20 per in...Jessica - That is awesome. I would like $20 per incident. And so weird that they all carry crowbars. Maybe it's your area of town?:)<BR/><BR/>Jordaan - You are right! But when I put the <> on the end, Blogger took it as actual code and hid it!<BR/><BR/>saratogajean - I know it sounds funny coming from him but it quite horrified me. In his fury he also suggested, somewhere in the mix, that perhaps they might do something malicious like come out and paint swastikas on his house while they were not fixing his cable. Which is such an unnecessary thing to say. I'm certain he had them pretty flustered.<BR/><BR/>HKW - Argh! So stupid! Clearly, this cable stupidity is all over the country! Also, glad to make you laugh.:)<BR/><BR/>notsojenny - I know. It is seriously idiotic.Lemon Gloriahttps://www.blogger.com/profile/07280085058516960260noreply@blogger.comtag:blogger.com,1999:blog-2117136912052729666.post-47034840745884803122008-12-17T11:58:00.000-05:002008-12-17T11:58:00.000-05:00Note to self: avoid pissing in Lisa or Nick's Chee...Note to self: avoid pissing in Lisa or Nick's Cheerios lest I incur their fury. But if I do, be sure to read the blog post about it the next day as it is likely to induce work-inappropriate levels of laughter.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2117136912052729666.post-69729193310075599762008-12-17T11:57:00.000-05:002008-12-17T11:57:00.000-05:00this just seems to one of those things that always...this just seems to one of those things that always brings people together -- a common hatred for Comcast. and they're a prime example of why a monopoly is not a good thing.<BR/>i imagine working for any other call center has to be better... i'd put money on 85% of their calls being people ready to SNAP! another thing they never do right? turn OFF your cable! you can cancel it today and still have free cable for the next year, or turn off your paid channels and somehow get more. such a crazy business modelAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-2117136912052729666.post-57068484624172610352008-12-17T11:50:00.000-05:002008-12-17T11:50:00.000-05:00Cable "service" people are the WORST. The worst! ...Cable "service" people are the WORST. The worst! And not just to customers. Earlier this Fall, Time Warner Cable and the local NBC station in Austin couldn't get along with eachother so all TWC customers didn't have NBC for a month this year. No SNL, during the Tina/Sara days! <BR/><BR/>Sorry about all the hastle but I laughed so hard while reading this entire post.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2117136912052729666.post-59788322038257272582008-12-17T11:48:00.001-05:002008-12-17T11:48:00.001-05:00I cannot believe Nick actually said he'd rather be...I cannot believe Nick actually said he'd rather be raped.<BR/><BR/>I would have been in trouble because I would have been laughing hysterically in the background.<BR/><BR/>Kudos to you for self-control.saratogajeanhttps://www.blogger.com/profile/14402142186036541065noreply@blogger.comtag:blogger.com,1999:blog-2117136912052729666.post-87418289624194453872008-12-17T11:48:00.000-05:002008-12-17T11:48:00.000-05:00(correction)you should enclose your syntax in <...(correction)you should enclose your syntax in <> brackets, or your code will break.(/correction)(postscript)you are ultra-hilarious(/postscript)Jordaanhttps://www.blogger.com/profile/08611715369795181693noreply@blogger.comtag:blogger.com,1999:blog-2117136912052729666.post-78489451810033368752008-12-17T11:43:00.000-05:002008-12-17T11:43:00.000-05:00FIOS is probably coming soon. But I'm pretty sure...FIOS is probably coming soon. But I'm pretty sure you DO get a discount off your bill when the technician is late - you might need to call them and follow up to make sure it's applied, but I think you get <A HREF="http://www.comcast.com/customers/faq/FaqDetails.ashx?ID=1545&fss=late%20technician" REL="nofollow">$20 per incident.</A><BR/><BR/>I did notice that all of the technicians I've dealt with were exceptionally burly men. With crowbars, and a great Marlon Brando impression. I wonder why that is...Jessicahttps://www.blogger.com/profile/11838430978051872591noreply@blogger.comtag:blogger.com,1999:blog-2117136912052729666.post-63007414210947990172008-12-17T11:41:00.000-05:002008-12-17T11:41:00.000-05:00Stacy - Thank you! Validation!Kate - What kind of ...Stacy - Thank you! Validation!<BR/><BR/>Kate - What kind of idiocy is that? I think I'll just cut this wire...That's super annoying. I'm glad they prorated your bill.<BR/><BR/>Megan - Thanks for the suggestions. We'll do that. That is incredibly infuriating. You got a worse run-around than us. It's shocking that they're still a successful company, considering how much ass they suck.<BR/><BR/>VVK - I love that word. :) And I am tempted to ditch cable entirely. We could get rid of the expense and the irritation.<BR/><BR/>FoggyDew - My parents have Fios, and we just got them a TiVo and my dad had a GREAT experience with the guy who came out with the card. This is partly why I expect an email about my complaining. But anyway, my point is, Fios seems like it's fantsatic. Ditch the Comcast jag offs.Lemon Gloriahttps://www.blogger.com/profile/07280085058516960260noreply@blogger.com