There are such bigger things in the world - in my world - than this.
But I have to say, this indignance is kind of an enjoyable respite from the crushing, breathtaking grief.
So I got this angry angry venting call from Nick.
I suggested he get in touch with the person at Comcast who was actually helpful, but I think he thinks this is beyond help. We'll see if he calls her, but I doubt it.
Here's the deal.
So you know how all indignant and "fuck fuck fucktards douchemonkeys we hate them!" we were about the craptacular service we got from Comcast all those months ago?
After that, I got a very nice email from someone high up the chain, who was polite and professional, and I believe is the reason we actually got an response or service or attempt to fix our issue. This is the woman I want him to contact.
We kept Comcast until a week ago (we thought). Because at Nick's they were our only option.
So Nick requested a stop in service on the day we moved out. But in the last couple days, he's gotten calls forwarded from his home phone.
The phone we no longer have. Because, like everything else, it is in storage.
Upon enquiry, Comcast said, "Yeah, well, you never returned the TiVo card. So we keep charging you your monthly service until you return it."
In my imagination, they are high-fiving each other at the call center. One more customer fucked over!
There is probably a tally at the office. At the end of every month, there is a prize for most cusomers fucked while pretending to give good service.
There is a posted list in the kitchen of things not to remind customers to do while canceling service. Drag it out! Keep them paying!
But back to reality.
The TiVo card is in storage until the 20th.
At this point, it's not like it's a lot more money. It's just one more fucking piece of Comcassholery.
According to them, sure, they could reduce our service to just the TV cable and eliminate the phone and wireless.
But it won't reduce our bill. Even though we are using none of it, and when he called to request a stop in service, they never said, "We stop it when you return your card."
Her suggestion? "Why don't you just transfer your existing service to your new residence?"
"Because I would rather eat rocks and nails."
I wasn't there, but I believe he went on to explain how Comcast, in his experience, is the biggest bunch of incompetent assholes he's ever encountered, and he hates them with a fiery passion.
Or something along those lines.
My husband, as you know, is incredibly polite until provoked. And then, he is creative and generous with the profanity and epithets. You all know about the peeing on the carpet and such.
She ended the call with, "Well, have a nice day."
And Nick replied, "And you have a Comcastic day."